Retention Rate

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KPI: % employees retained year-to-year
Method: retainedNextYear flag in workforce dataset

% Below Living Wage

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Benchmark: NYC living wage estimate
Method: annualized salary compared to living wage threshold

Living Wage Adjustment Cost

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Estimated payroll adjustment required to bring employees below threshold to target wage level

Median Salary by Department and Job Family Step

KPI: median salary grouped by department and role architecture step (for example Curatorial–IC3, Retail–IC2, Development–Manager).

Method: employee salaries are grouped first by department, then by job family step, and median pay is calculated for each segment.

Deviation: each segment may be compared to a market benchmark median or internal pay-band midpoint to show whether pay is above, within, or below reference range.

Salary by Job Ladder Level

Job architecture modeled using a generic global role framework. Shows compensation distribution across contributor, management, director, and executive levels.

Frontline vs Non-Frontline Pay

Frontline roles include visitor services, retail, and security. Comparison highlights operational workforce compensation relative to administrative and leadership staff.

Market Benchmark Variance

Variance calculated relative to generic compensation survey medians.

Classification: within market (±10%), above market, below market.